Act as the point of contact for network and systems problems in order to ensure a good delivery of services:
Analyse users’ questions and recommend possible solutions
Inform and guide users
Offer support for the most complex issues and anticipate potential problems to ensure optimal availability of systems
Evaluate, adjust, develop and document the network and systems infrastructure in order to improve it:
Ensure that updates, patches, etc. offered by suppliers are frequently checked and installed
Suggest possible improvements to the existing infrastructure
Ensure the correct layout of the network infrastructure based on an analysis of requests from users and/or colleagues in the IT department
Collaborate on new infrastructure projects:
Install new infrastructure elements or new services in order to carry out new projects or improve existing systems.
Introduce, carry out and evaluate projects for implementing new systems/networks
Manage the operation and maintenance of the company’s network and systems infrastructure in order to ensure continuous operation of the network/systems. This includes the implementation, maintenance and continuous oversight of an effective and practical monitoring system.
Manage the technical and security aspects of IT systems and networks. This includes security at the level of operating systems and networks (firewall, etc.)
Carry out production releases in strict compliance with the processes set out within the organisation, ensuring that all necessary authorisations have been given. Ensure that different versions of production releases are coherent with each other.
Produce and update documentation on the infrastructure and its configuration in collaboration with the systems architect. This documentation includes the logical AND physical configuration of the network and systems infrastructure. In the case of infrastructure, the IP address plan, routing and hardware must be detailed.
Act as the service desk’s first point of escalation
Manage the administration of databases during stages of production, testing and development.
Ensure the continuity of the systems supporting the business in all circumstances. This includes planning, implementing and regularly executing a DRP plan.
Participate in the on-call/shift plan in order to ensure optimal coverage of business hours and daily “Start of Day” activities (during weekdays).
Bachelor’s or Master’s degree in IT or equivalent work experience.
Several years of experience as a System Engineer is preferred.
Bilingual Dutch/English or French/English.
Knowledge of AS400, SQL and Avamar is preferred.
Microsoft Exchange 2010, 2016
VMWare ESX 5.5 and 6, Vcenter, SRM
Active Directory 2008, 2016
Windows Server 2008(r2), 2012(r2) and 2016
Knowledge of Linux systems
Firewalls (SRX, Palo Alto)
Symantec Enterprise Vault and Endpoint Protection
VOIP Mitel products, softphone, xPhone Fax
EMC Avamar and VNX
IBM chassis and Blade
The candidate should embody the qualities of DKV: client-focused and results-driven, with organisational commitment and integrity