Do you want to play an important role in transforming the Operational future of DKV? Are you looking for a role as Transformation expert who will be highly involved in making our customers’ experiences match their expectations or even exceed them?

Function :

Your role

  • Foster the Operations department from an IT-Process factory of documents to a customer service based organization
  • Foster a culture of innovation and initiatives, leading change (process, organization, mindset), challenge the status quo
  • Drive digital innovation
  • Starting from the customer needs you will re-think the client experience from contract signature to claims and prepare for the future: redesign, identify improvements, implement the changes on short, mid and long term
  • Actively manage the business projects assigned to you
  • Get commitment of all involved parties, support change at all levels and communicate effectively
  • Implement solutions adequately
  • Guarantee the quality and sustainability of deliverables
  • Manage the risks, issues and project documentation
  • Keep the project plans for which you’re responsible up to date and report on a regular basis


Skills and experience :

Are you someone who is

  • Passionate about process and digital transformation
  • Highly customer and solution oriented
  • Able to quickly analyze current business performance and identify improvement opportunities
  • Capable to translate improvement opportunities into a concrete plan and deliverables
  • A strong leader who is able to inspire, motivate and involve the right people
  • A real change agent
  • Excited about health Insurance

And you also have

  • A Master degree
  • A minimum of 5 years of experience in business process and project/program management
  • Good knowledge and experience of operational excellence including Lean, Six Sigma and operational management
  • Good knowledge of Insurance and financial services
  • Proven communication / influencing skills with the ability to work at all levels
  • Affinity with IT
  • Thorough knowledge of  English, Dutch or  French

… then you are our new Transformation Expert